Minea Chhay

- Spearheaded cross-departmental operational support, ensuring seamless coordination across table games, slots, cage operations, marketing, and hotel services.
- Oversaw change request processes, ensuring strict compliance with Service Level Agreements (SLAs) and minimizing service disruptions.
- Established and monitored Key Performance Indicators (KPIs) to guide team development, support performance reviews, and foster continuous improvement.
- Facilitated regular team meetings to gather feedback, address challenges, resolve operational issues, and deliver targeted training sessions.
- Led end-to-end project planning and execution, including task assignment, progress monitoring, and follow-up to ensure timely delivery.
- Conducted comprehensive audits of service contracts and license subscriptions, identifying cost-saving opportunities and recommending strategic optimizations.

- Consulted on solutions for Casino, Slot, and Hotel Management Systems.
- Assessed proposed technologies, hardware vendors, and solutions for the core server, network infrastructure, and disaster recovery.
- Facilitated the gathering of requirements and coordinated with suppliers for systems integration.
- Oversaw the implementation of User Acceptance Tests, project kick-offs, and migration to production.
- Conducted interviews for IT candidates, developed pre-opening checklists, and established standard Operating Procedures for IT.
- Defined workflows across departments and consistently trained team members for operational support and risk mitigation.
- Managed projects by creating plans, assigning resources, setting timelines, and taking leadership roles.
- Established Key Performance Indicators for team members to guide their roadmaps and ensure a goal-oriented approach.
- Implemented strategies to encourage a forward-thinking mindset and promote effective performance management

- Led operational support across various departments including table games, slots, cage, marketing, and hotel operation.
- Overseeing change requests to ensure adherence to Service Level Agreements (SLAs).
- Defined Key Performance Indicators (KPIs) for subordinates to guide team members in their professional development and reviewed performance appraisals.
- Regularly attended Head of Department (HOD) meetings and directly reported to the Chief Operating Officer (COO).
- Implemented an asset management system across all departments, ensuring comprehensive tracking and management of resources.
- Conducted thorough reviews of all services and license subscriptions, identifying opportunities to optimize costs and proposing strategies for cost reduction.

- Strategized, deployed, and managed server and network infrastructure, prioritizing high availability, scalability, and reliability.
- Orchestrated the planning and deployment of User Acceptance Testing (UAT) environments.
- Collaborating with relevant departments for staging, project kick-offs, and seamless migration to production.
- Oversaw significant migrations such as Exchange Mail Server and casino management system, as well as the reconstruction of existing infrastructure.
- Established standard operating procedures and administrator user guides to ensure consistency and efficiency across operations.

- Manage Cisco ASA Firewall ( Site to site VPN, , Anyconnect, NAT/PAT...)
- Manage Cisco Switch ( Core, Distribution and Access Switch)
- Manage VOIP System ( SIP line, Extension...)
- Manage VMware, ESXi, Physical Server
- Manage and monitoring PRTG sensor for all server and facilities
- Manage storage device Synology
- Daily Checklist all server room facilities and server health
- Monitor daily backup/replication VMware and Physical Server
- Manage file sharing, backup file sharing and recovery, security permission
- Mange Activate Directory, DNS, DHCP
- Exchange admin: create email, mailbox limited, address book standardize
- Server/network rack installation
- Support over hundred client workstations

- Manage VMware, ESXi, Physical Server
- Manage and monitoring PRTG sensor for all server and facilities
- Monitor SMS gateway
- Manage storage device Synology, Netapp, IBM V7000, IBM DS300
- Daily Checklist all server room facilities and server health
- Monitor daily backup/replication VMware and Physical Server
- Manage file sharing, backup file sharing and recovery, security permission
- Mange Activate Directory, DNS, DHCP
- Exchange admin: create email, mailbox limited, address book standardizes
- HP switch configuration, tagged/untagged VLAN
- Mange PABX: create, delete, modify user extension, hunting and pickup group

- Network System and Internet Service
- Computer repair, Printer, Telephone System, Door Lock System
- Support for over 200 workstations, printers, and others IT equipment.
- Install hardware and software for desktops, laptops and printers.
- Trouble-shooting the incidents of scanner, printer, fax machine, projector, telephone.
- Ensure all requested are responded to quickly and critical issued resolved quickly.
- Other work when company need