Service Operations
Turn ad hoc support into structured workflows, documentation, and clearer ownership.
Improves consistency, escalation quality, and team accountability.
IT leadership for high-availability operations
Minea Chhay
//
IT Manager, Infrastructure Leader, and Cybersecurity-Focused Operator
IT Manager with 10+ years of experience leading infrastructure, security, and support operations across hotel, casino, airline, and enterprise environments. I build reliable systems, improve service delivery, and align technology decisions with measurable business outcomes.
10+
Years in IT operations
5+
Leadership roles delivered
4
Industries supported
Get to know me
About Me
Technology leader focused on resilience, efficiency, and execution
I lead IT environments where uptime, security, and service quality directly affect revenue and customer experience. Over the last 10+ years, I have managed infrastructure, support operations, and business-critical systems across hospitality, gaming, and aviation.
My strongest value is turning complex operational needs into dependable execution: stabilizing infrastructure, improving response times, coordinating vendors, and creating standards that help teams work faster with less risk.
I combine hands-on technical depth with management discipline, bringing structure to service delivery, cybersecurity, disaster recovery, and cross-functional technology projects. I am especially effective in 24/7 environments where reliability is non-negotiable.
Business-critical infrastructure
Security and risk reduction
Operational leadership at scale
Core Strengths
- 24/7 operational IT leadership
- Infrastructure reliability and recovery planning
- Team leadership and service ownership
- Vendor and stakeholder coordination
- Security-aware support operations
- Process standards and documentation
0
+
Years Experience
In IT Systems & Infrastructure
0
+
Leadership Roles
IT Manager & Executive Positions
0
+
Certifications
Fortinet Network Security
0
+
Industries
Casino, Hotel, Airline, Enterprise
0
Countries
Cambodia & Bulgaria
Career journey
Professional Experience
A decade of progressive roles in IT leadership, infrastructure management, and systems administration
March 2025 - Present
Current
IT Manager
PALACE HOTEL
Sihanoukville, Cambodia
Lead end-to-end IT operations for a hotel environment, overseeing infrastructure reliability, service delivery, vendor coordination, and security controls that support daily operations.
- Own infrastructure, systems availability, and escalation handling across business-critical services.
- Standardize support workflows and documentation to improve issue response and operational consistency.
- Partner with department heads on technology priorities, risk mitigation, and service improvements.
July 2023 - March 2025
IT Manager
Goldeneye - Hotel & Resort
Kapitan Andreevo, Bulgaria
Directed IT operations for an international hotel and resort property, balancing guest-facing technology needs with back-office reliability, vendor coordination, and infrastructure support.
- Managed hotel systems, user support, and operational infrastructure in a cross-border environment.
- Coordinated system integrations and service maintenance to support smooth guest operations.
- Supported local teams with practical process improvements and dependable day-to-day IT leadership.
November 2021 - July 2023
IT Manager
Jin Bei Group
Sihanoukville, Cambodia
Led IT strategy and execution for gaming and hospitality operations, supporting high-availability environments where stability, service continuity, and rapid issue recovery were essential.
- Oversaw infrastructure and business systems supporting round-the-clock operations.
- Drove upgrades and operational improvements while maintaining service continuity.
- Helped align IT priorities with operational needs across multiple business units.
April 2019 - November 2021
IT Infrastructure Manager
Jin Bei Group
Sihanoukville, Cambodia
Managed core infrastructure across servers, networks, and security systems while improving resilience through stronger standards, redundancy planning, and operational oversight.
- Maintained server and network environments that supported enterprise and gaming operations.
- Strengthened disaster recovery readiness through redundancy and recovery planning.
- Provided technical leadership for infrastructure projects and ongoing operational support.
April 2018 - April 2019
IT Executive
KC International Airlines
Phnom Penh, Cambodia
Supported airline operations where system availability and fast issue resolution were critical to customer service, communication workflows, and time-sensitive operational processes.
- Supported mission-critical booking, communication, and passenger-facing systems.
- Delivered dependable executive and operational support in a fast-moving 24/7 environment.
- Built experience handling incidents where downtime had immediate business impact.
December 2015 - April 2018
IT Technician
Nagaworld Ltd
Phnom Penh, Cambodia
Delivered frontline and infrastructure support for a large-scale hospitality and gaming operation, maintaining operational systems used by staff, guests, and gaming teams.
- Supported gaming, property management, and network systems in a high-demand environment.
- Handled day-to-day incidents, maintenance, and user support with strong operational discipline.
- Built deep exposure to hospitality technology stacks and service continuity expectations.
March 2013 - November 2015
IT Technician
Las Vegas Sun - Hotel & Casino
Bavet, Cambodia
Began my career supporting casino and hotel operations, developing the technical foundation for later leadership roles in infrastructure, support, and operational IT management.
- Provided broad IT support across end-user devices, systems, and operational technologies.
- Learned to work effectively in high-availability environments with complex business dependencies.
- Built the core troubleshooting, infrastructure, and service mindset that shaped later roles.
Technical expertise
Skills & Competencies
Comprehensive technical skill set spanning infrastructure, security, and operations
Workflow & Process
SOPs & Documentation
95%
Diagrams & Flowcharts
90%
Process Optimization
92%
Casino & Hotel Systems
Casino Management Systems
95%
Slot Management Systems
93%
Hotel Property Management
90%
Domain & Digital Services
Domain Management
95%
Web Hosting & Servers
92%
Email Systems & Security
90%
Server & Networking
Server Administration
95%
Network Infrastructure
93%
Network Security / Fortinet
88%
Full-Stack Development
Next.js / React (App Router)
90%
Django & Django REST Framework
85%
PostgreSQL & Database Design
88%
Docker & Docker Compose
85%
REST API Design & Integration
92%
HTML5 / CSS3 / JavaScript (ES6+)
95%
On-premise & Offline Deployment
90%
Git Version Control
93%
Core Competencies
IT Operations
Infrastructure Management
Network Administration
Cybersecurity
Virtualization
Disaster Recovery
Project Management
Team Leadership
Systems Integration
SLA Management
KPI Development
Vendor Coordination
Academic background
Education
2009 - 2013
Bachelor of Management Information System
SETEC Institute
Comprehensive foundation in information systems, business management, and technology infrastructure. Developed strong analytical and problem-solving skills essential for IT leadership.
2013
Professional development
Certifications
Continuous learning in network security and cybersecurity fundamentals
NSE 2 Network Security Associate
FORTINET
Comprehensive understanding of network security concepts, firewall technologies, and threat landscape analysis.
NSE 1 Network Security Associate
FORTINET
Foundational knowledge of network security threats and the security fundamentals for network devices and components.
The Evolution of Cybersecurity
FORTINET
Understanding the historical development of cybersecurity, current threat landscape, and future security trends.
Information Security Awareness
FORTINET
Essential security awareness training covering best practices, threat recognition, and security protocols for organizations.
Selected impact
Where I Add Value
The kinds of outcomes I am trusted to deliver in operational IT environments
Infrastructure Reliability
Improve stability across servers, networks, and core operational systems.
Built for environments where uptime affects revenue and guest experience.Team Leadership
Guide internal teams and vendors through day-to-day operations and change delivery.
Bridges technical execution with stakeholder expectations.Security Discipline
Support access control, hardening, security awareness, and operational risk reduction.
Keeps security embedded in operations, not separated from it.Business Alignment
Translate operational needs into practical IT priorities and executive-ready communication.
Helps technology decisions land clearly with leadership and operations.Cross-Market Experience
Operate effectively across Cambodia and international hospitality environments.
Brings practical leadership across different teams, sites, and service expectations.
Professional references
Trusted Leadership Contacts
Senior professionals who have worked directly with me in operational IT environments
Get in touch
Let's Work Together
Ready to bring my expertise to your organization? Let's discuss how I can contribute to your technology goals and drive measurable results.
Location
Sihanoukville, Cambodia
WhatsApp
Email
LinkedIn
Additional references and detailed resume materials are available on request.